VirtualConnect - FAQ's

Does your service require a contractual agreement for any particular length of time?
No, subscriptions are on a month to month basis. If at any time you decide to cancel, we ask that you give us 30-days notice. 

How much is it to get set-up?
For Virtual Connect CHOICE the initial set-up cost is $ 44.90 when paying by credit card.  (An additional prepayment of $ 75 is required if paying by check.)

For Virtual Connect ELITE the cost is a 2 month rental of $ 19.95 to $ 29.95/month (depending on the options) plus a prepayment for a total of $ 64.90 to $ 84.90 to get started when paying by credit card.  (An additional prepayment of is required if paying by check.)

Do you offer technical support?
Yes, 9 am to 9 pm EST, Monday through Friday our technicians are available to assist you with any questions you may have.  We can help you understand the system you've purchased.   Customize the system to meet your specific needs.  Set up rotational voice mail for your group.  Help you make recordings.  Because we've written the code on our voice systems we generally can make them do whatever you want and are glad to take the time to do it.

How long can my recordings be?
As long as you like.  The longest we currently have for one recording is about an hour.

How many outgoing fax documents can I have?
As many as you like.  The main menu and each recording of the Ultimate Sales Tool can store it's own fax document.  Each fax document can be as long as you like; however we recommend not more than 15 pages.

Can I attach different outgoing faxes to different recordings on the same system?
Yes, on the Ultimate Sales Tool  you can have a separate fax-back document  for each recording.  This is essentially an unlimited number of documents.

How many telephone numbers will my system attempt to reach me at with the "Follow-me" call forwarding feature?
As many as you like.  You can even set the days of the week and the times of the day you would like to take calls at a particular number.

Can I select my own call forwarding preferences?
Yes, and you can set both the time of day and days of the week you would like to get calls at a particular number.  The same is true for Call Back and for Paging.

Can you help script my recordings and my outgoing fax documents?
Yes, we work with professional copywriters who can assist you in compiling a powerful outgoing presentation as well as professional-looking fax documents. The costs associated with these additional services are quoted on a individual basis, but are quite reasonable.

Can I use my existing 800/888 number?
Yes, we can direct your existing toll-free number to your VirtualConnect system. In fact we can attach multiple 800/888 numbers to your system.  There is a form that we have you fill out with information on your existing provider and we can then move the number over to your VirtualConnect system. There is a one-time fee for number transfers and the process usually takes 1-2 weeks, after which we will be your long distance provider.

How many inbound calls can my system handle?
The system is digital so we can actually take hundreds of calls simultaneously.  This means you get the benefit of the marketing or advertising you're doing without interference from busy phone lines.

Can my associates duplicate my recordings and fax information to their own system?
Yes, we can automatically duplicate your entire system to another 800/888 number on a separate system allowing for streamlined, efficient duplication. In fact we will even personalize and load your outgoing fax for you on the new duplicated system.

Why do you require a dollar prepayment on usage?
A small prepayment is needed to cover the cost of calls, because each system has a toll-free number and we do not limit access to that number.  Having you prepay the usage allows us to keep our cost to you as low as possible. 

Can I start with VirtualConnect CHOICE and upgrade to the VirtualConnect ELITE at a later time?
Yes. No problem.

Do you offer credit for customer referrals?
Yes. Our current customers receive a one-month credit on their monthly rental for every new customer they refer.

Why don't I see all of my mailboxes when I log into the web interface?
The web interface will only show you the mailboxes that have the pin number you entered upon login. Any boxes you don't see have different pin numbers. If you use your social security number for the pin when you login it will show you all boxes regardless of the pin contained in each.