CRS’s Contact Management Module pulls all of your course management together with your marketing and outbound communication. The core of CRS Contact Management Module is a system that relates people to companies to courses. Relate any number of people to any number of companies and relate these companies to your courses. The Contact Manager will allow you to see at a glance, all of your organization’s contact with all of the people in a given company.
Equip your sales staff with all the information you have on a customer before they go out to talk with them. All the Contact Management information can be viewed on screen or printed as a report.
• Contact logs showing all conversations with any of the individual contact or group them by company.
• Company courses.
• Mailing labels.
Contact information can be organized into user defined categories as needed for reporting. Screen views of contacts show all related information on one screen.
Communication with contacts is made trivial by integrating e-mail, labels and letters. With CRS’s Contact Manager, you will be able to create:
• Targeted Bulk Postal Mail and Labels.
• Targeted Bulk and e-mailing.
• Form Letters.
• Exported Command Delimited Files.
All of these communications are made simpler thru the use of the CRS Bulk Mail Manager. The Bulk Mail Manager automates the process of communicating with your customers by:
• Allowing you to add ad-hoc criteria to the records you want to use.
• Simple export to mail house files.
• Duplicate management.
• Mail label production.
• Bulk e-mailing.
• Merging external lists with your working contacts while maintaining the integrity of your working contacts.
• Tracking of past mailings.
Open and Simple Searching Interface
CRS delivers the payback on all of your institutional knowledge. CRS’ search interface gives your organization the ability to have information at its fingertips. With the search interface, the person at the “Front Desk” can intelligently answer questions about all of your courses without being a subject matter expert. Your entire staff will be able to find and extract course and contact related information quickly using a user- friendly interface, giving customers the kind of response they expect – no matter who they reach in your organization.
Open Architecture and Connectivity
CRS integrates symbiotically with most of the major educational ERPs such as Datatel’s colleague, SCT’s Banner®, PeopleSoft®, and even homegrown systems. CRS will integrate seamlessly with all the major RDBMS engines, such as ORACLE®, Microsoft SQL Server®, INFORMIX®, Sybase® and DB2®.
CRS is not a replacement for your existing ERP system. It augments your ERP by pulling data out of that system and putting it in an easy to use environment where your staff can access and use the information, while maintaining the integrity and consistency of your ERP. CRS also provides a means of capturing necessary information that may not be available in your ERP; items like the course outline.
Security
CRS provides a comprehensive security model that will allow an organization to keep its information protected. Using CRS’s built in security access can be granted or restricted to certain modules, screens or even data.
Symplicity Networks continues to add the latest and greatest features to CRS Millennium. Look for upcoming solutions and more information at our web site symplicitynetworks.com
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