VirtualConnect Feature List

Description: All of your voice and fax messages or simple notification of messages can be emailed directly to you or your cellular phone or pager. Don't worry; you can still listen to the messages via any phone. This option is included with the Web Interface option.
Usage: Your voice messages are sent to your e-mail and you can then "click to hear your messages" right from your computer

Description: Not just an extension. Look like an established company. Customers perceive a business with a toll-free number as being more solid, well established and successful. An automated voice system adds to that image of a substantial business. Listing a toll-free number can increase your advertising response by over 50%! Your toll-free voice mail system answers every call courteously, professionally & consistently using recordings you make easily over the telephone. You can even use an existing 800, 888, or 877 you already own. Forward existing lines to it after hours or when lines are busy to help reduce the load.
Usage: Use it for web sites, letterheads, business cards and in your advertising. Never get a busy signal

Description: You can have as many voice mailboxes connected to your one 800 # as you wish, so you can have a box for each key person in your company. Each box has its own Paging, Follow-Me-Live-Call-Transfer; Follow-Me-Voicemail; Call Return & Card-less Calling Card capabilities. You can add extra voicemail boxes in sets of 5 for an additional $ 5.00 a month.
Usage: Create the impression of a single office, even if your people work from different homes, different cities, or even different states.

Description: Allows your callers to connect to you whether you're out of town, or in transit. Calls are routed to one or more number while your callers listen to pleasant music-on-hold. Being available to your customers is the first step towards better customer service and more sales. VirtualConnect is designed to be fully customizable and will boost efficiency and responsiveness by making sure your incoming calls reach their intended recipient even while they may be in different offices, cities, or states.
Usage: "Please stay on the line while your call is connected." This is what your customers hear instead of “Please leave a message at the tone.”

Description: Ensures you never miss a call. VirtualConnect will automatically inform you of a call or message, wherever you are. You can also retrieve your messages from an standard telephone. VirtualConnect automatically retries to contact you if it cannot notify you the first time. Added features include the ability to instantly call the number that the message originated from, without you having to dial, saving your time and money.
Usage: Your phone or pager is called to notify you of existing messages

Description: A pleasant professional sounding music-on-hold selection, and for an addition fee, you can tailor the music to 'promotion-on-hold' so that your customers will hear promotional messages while their calls are transferred to you or your associates.
Usage: Users will hear pleasant music while callers are being transferred

Description: Captures the telephone number of each caller and either tells you that they called or attaches it to the voice message they've left you. Captures all phone numbers, even blocked and unlisted phone numbers. Be able to reach your prospects - a captured number is usually where your caller can be found
Usage: Know who your callers are before and after they call. It even captures “blocked” numbers

Description: UNLIMITED number of recording extensions for you to record audio infomercials on your products, services, or any other information you want callers to listen to. Create menus to guide your callers to the correct information for them. Each recording or menu can have 5 choices e.g. dial 1 for information about the company, dial 2 for our marketing plan, or dial 3 for how to get started. New prospects can browse this information even when you're not available. During these recordings you can offer 3 ways for how to take action: dial 6 for a fax, dial 7 to speak to a representative or simply hold the line leave a message. Guide your callers simply & easily through your products & services and create sales even when you're not available -- Don't lose callers to the next person in the yellow pages simply because you weren't there to answer a few simple questions -- Sell efficiently by only talking to SERIOUS prospects
Usage: 24-7 Brochure to relay information to callers

Description: Enables your toll-free number to accept faxes 7-days a week, 24 hours a day. And your fax mailbox automatically stores the fax until your ready to retrieve it. To retrieve your fax you can have it sent to any fax machine or if you have the WebLink interface your faxes can be delivered directly to your E-mail.
Usage: One number for all your communications. An always on, never busy fax machine

Description: Great for associations, franchise organizations and network marketing groups. Imagine being able to conveniently leave one message and with the push of a button send it to 100s or 1000s of telephone numbers and/or e-mail addressed. Now imagine being able to send a fax to your own number and then forward it to 100s or 1000s of people with the push of a button.
Usage: Create your own telemarketing or customer notification service

Description: Allows you to block any particular number from calling your 800 number and/or allows only a certain number of calls per day from any number.
Usage: Monitor your volume of calls or block unsolicited faxes and telemarketing

Description: Allow your callers to request a fax be sent to their fax machine. A great way to distribute information, brochures, directions, or other literature
Usage: Load information one time -- distribute the same information multiple times. Eliminate paperwork and enable your customers and your staff to always be able to get your printed materials

Description: Provides forwarding to your email inbox, allowing all the options such as listening to your messages, sorting and deleting all right from your computer. Add a option to WebLink that will allow faxes to also be delivered. Also allows you to configure your VirtualConnect system all from a web browser.
Usage: Access messages and set up your system options online from anywhere where you have computer access